FAQ
MY WEDDING IS IN LESS THAN 3 MONTHS, WHAT OPTIONS DO I HAVE?
rush orders are possible within up to 4 weeks, but this only applies to specific models and comes with an additional fee. For extremely spontaneous customers, there's also the option to purchase a ready-made sample directly off the rack, for example, in our sample sale. However, even in this case, you should allow some time for adjustments.
WHERE DO THE APPOINTMENTS TAKE PLACE?
The appointments take place in our atelier, where the dresses are also made. Next to the workshop we also have a showroom set up with sample dresses. The dresses can be tried on, so you can get a wonderful idea of what styles/shapes suit you.
ARE ALL PIECES FROM YOUR COLLECTION AVAILABLE TO TRY ON?
We are a slow-fashion brand and focus on a sustainable production. Unfortunately not all designs are always available to try on. Our samples sometimes travel to trunk shows or photo shoots. To make sure, your favorite style is available, let us know beforehand and we’ll schedule the fitting accordingly.
WHAT IS POSSIBLE FOR CUSTOM DESIGNS?
In principle, almost everything is possible. As far as the laws of nature and physics allow it, of course. What we do not do, however, are two things: 1. copy from others and 2. designs that do not fit our aesthetics.
CAN I ALSO ORDER A DRESS FROM THE MADE-TO-ORDER COLLECTION WITH SMALL CHANGES?
Yes! All dresses are individually handmade-to-order, therefore we can offer customizations when we feel like the design change is within our aesthetic.
WHAT COSTS SHOULD I EXPECT?
Made-to-Order Collection:
Gowns range from 2.000,- € to 10.000,- €
Short dresses from 700,- € to 3.500,- €
Custom Designs:
Custom made-to-measure designs require a high development effort and the final costs depend on the design and everything involved in the process like labor, materials, fittings, alterations and so on. After your first appointment you will receive a sketch and a price quote.
It is best to tell us your budget from the beginning, so we can take it into account when choosing the fabric and designing the gown.
WHAT ARE THE PAYMENT CONDITIONS?
At the time of order confirmation, 50 % of the total amount is due, payable by bank transfer or credit/debit card.
The second 50 % is due just before the pickup, when your dress is ready.
Online Shop orders require a payment upfront of the total amount.
HOW LONG DOES THE PRODUCTION TAKE?
The production time for the made-to-order collection is at least 3 months. For custom designs the lead time is 4 - 6 months. There is no 'too soon' for the consultation appointment. If you contact us about 6 months to a year before the wedding, we'll get everything done stress-free.
CAN I ORDER DRESSES ONLINE?
We will take your measurements into account when you order online, however, in this case we work with a regular size chart which does not guarantee a 100 % perfect fit, because every body is different. Please expect to look for a local tailor to adjust the dress for you. In addition, everything we do is made-to-order, which means that there is no right of return. If you consider ordering a dress online, don’t hesitate to reach out to us. We are happy to schedule a video call with you to answer all your questions and advise you.
Custom designs are only available in our Showroom in Berlin.
CAN I BRING FRIENDS TO THE FITTING?
We totally understand that you want to share this moment with your closest people. We have different 1st appointment types available with up to 4 guests. Once you have your dress ordered, you can bring guest to every following fitting without extra costs.
WHERE CAN I TRY ON DRESSES IF I’M NOT FROM BERLIN?
We work with international partner stores. Check out our stockists to find the closest one to your hometown. If you already have a favorite style, contact the store or us to make sure they carry the particular dress you want to try on.
I’M NOT CLOSE TO ANY OF YOUR STOCKISTS, WHAT CAN I DO?
We try our best to make our collection available to all of you. However, with wedding dresses, you want to be sure of your decision and see the dress in person before purchasing. In case you are not able to come to Berlin or any of our stockists, reach out to us and we’ll find a solution together. We do virtual fittings and can possibly arrange a try-at-home service.
If you have more questions, don't hesitate to write us!